REFUNDS WILL BE MADE WHEN: • The refund of the down payment or full payment will be made when the guest cancels the reservation 10 days before the tour departure. We will refund you the full amount paid. *In the reimbursement phase we reserve the right to charge the customer the commissions due to bank transfers and other payment methods (credit or debit card).
NO REFUNDS ARE GIVEN WHEN: • Cancellations with less than 10 days and no show: It is not possible to reschedule.50% penalty: 1. If you have paid a down payment, we will not refund the amount paid. 2. If you have made full payment we will refund you 50%. The other 50% will be retained for the penalty. *In the reimbursement phase we reserve the right to charge the customer the commissions due to bank transfers and other payment methods (credit or debit card). • If the reservation is made within the previous 10 days before the tour, and the guest wants to cancel, the down payment paid would be lost. • When guests choose to leave the tour earlier than scheduled. We can try to arrange guests to depart on a date or at a time earlier than scheduled, but refunds will not be given. • When guests choose not to take part in a tour already purchased. • Weather not to guests' liking. Our tours are guaranteed in any weather conditions, rain or shine. Unfortunately we cannot accept tour rescheduling related to weather conditions. • When guests are not at the stated pickup location on time and miss their departure.
OTHER REFUND/CANCELLATION POLICIES: •San Blas Dreams cancels a guest's tour or weather makes it unsafe, partial refund will be given for this tour.
TOUR CHANGES: • You can change the tour date up to 10 Days before the start by contacting our office team. If we have spots available, we will be happy to reschedule your tour. Some rescheduling may be subject to modification costs related, in particular in relation to the cost of the tour already booked.
CONDITIONS FOR CAR RENTAL
Valid only for the Multi Day "Panama Experience 12 Days/11 Nights"
• The rented vehicle will be delivered directly by our supplier. San Blas Dreams does not own or operate any car rental companies. The contract for car rental will be between the customer and the car rental provider. • Included are: unlimited kilometers, CPCR (CDW), DAT, SRD coverage, we recommend seeing all the details on the official page of our partner. • Signing the rental contract constitutes definitive proof of acceptance of the services and conditions imposed by the rental company and the respective current laws of Panama. • You must present a credit card (not pre-paid, electronic or without embossed numbers) in the name of the main driver when picking up your rental vehicle. • Both our Terms and Conditions and those of the car rental companies we work with may include certain exclusions and limitations of liability. If the customer does not agree with some of these terms, it is recommended not to proceed with the booking. •Important notice: if the vehicle suffers damage during the rental, you must immediately notify the Rental Agency and then notify San Blas Dreams so that they can help you with the continuation of the tour. Failure to comply with the correct procedure may invalidate the insurance coverage.
*Important: Any insurance coverage will no longer be valid if the driver drives under the influence of alcohol/drugs, intentionally causing damage, off-road driving or in case of distracted and negligent driving.
TERMS & CONDITIONS
Credit Card payments are collected by Trekksoft AG acting as an authorised agent of San Blas Dreams. Subsequently, Trekksoft AG will appear as TREKKSOFT A SAN BLAS DREAMS PANAMA on your credit card statement.
The domain where you enter and process your payment is owned and operated by TrekkSoft AG.
Recreational Activity Release of Liability, Waiver of Claims, Express Assumption of Risk and Indemnity Agreement
Express Assumption of Risk Associated with Recreational Activities.
At San Blas Dreams, Avenida 5a B Sur, Casa 2, Marbella, Panamá.
I, hereby affirm and acknowledge that I have been fully informed of the inherent hazards and risks associated with the recreational activity generally described as outdoor adventure tour , including the rental of equipment and transportation associated therewith of which I am about to engage in. Inherent hazards and risks include but are not limited to:
1. Risk of injury from the activity and equipment utilized is significant including the potential for permanent disability and death. 2. Possible equipment failure and/or malfunction of my own or other’s equipment. 3. This activity takes place outdoors and therefore includes risks associated with exposure to elements, excessive heat, hypothermia, impact of the body upon the water, injection of water into my body orifices, encountering objects either natural or man-made, exposure to animals with the attendant risks of kicking, biting, shying away, running off or otherwise moving in an unanticipated manner causing injury and/or death. 4. My own negligence and/or the negligence of others, including but not limited to operator error and guide decision making including misjudging terrain, rapids, weather, trails, and route location. 5. Attack by or encounter with insects, reptiles, and/or animals. 6. Accidents or illness occurring in remote places where there are no available medical facilities. 7. Fatigue, chill, and/or dizziness, which may diminish my/our reaction time and increase the risk of accident.
*I understand the description of these risks is not complete and that unknown or unanticipated risks may result in injury, illness, or death Release of Liability, Waiver of Claims and Indemnity Agreement
In consideration for being permitted to participate in the activity(ies) described above the related activities, I hereby agree, acknowledge and appreciate that.
I HEREBY RELEASE AND HOLD HARMLESS WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE, the following named persons or entities, herein referred to as releases.
To release the releases, their officers, directors, employees, representatives, agents, and volunteers, and vessels from liability and responsibility whatsoever and for any claims or causes of action that I, my estate, heirs, survivors, executors, or assigns may have for personal injury, property damage, or wrongful death arising from the above activities whether caused by active or passive negligence of the releases or otherwise. By executing this document, I agree to hold the releases harmless and indemnify there in conjunction with any injury, disability, death, or loss or damage to person or property that may occur as a result of engaging in the above activities.
By entering into this Agreement, I am not relying on any oral or written representation or statements made by the releases, other than what is set forth in this Agreement. This release shall be binding to the fullest extent permitted by law. If any provision of this release is found to be unenforceable, the remaining terms shall be enforced. This release shall be binding to the fullest extent permitted by law. If any provision of this release is found to be unenforceable, the remaining terms shall be enforced.
We are not responsible for weather conditions, actions by government employees, civil disobedience, acts of God or other random events that may occur. We do our best to work around/avoid these events and will keep you informed of any changes that may occur to your trip. We are not responsible for lost or damaged items. All passengers should have travelers insurance prior to the trip.
I HAVE READ THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT, AND I FULLY UNDERSTAND ITS TERMS, AND UNDERSTAND THAT I HAVE GIVEN UP LEGAL RIGHTS BY SIGNING IT, AND I SIGN IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT. BY PURCHASING A TRIP WITH "SAN BLAS DREAMS COMPANY" I ACKNOWLEDGE THAT I HAVE READ, UNDERSTAND AND AGREE TO BE A PARTY TO THE ABOVE WAIVER.